Having RefWorks problems? This page has some resources for common specific issues see the "Versions and Compatibility" box or follow these steps to access help.
Step 1: Log out of RefWorks everywhere, in your browser (Chrome, Firefox, Safari) and in Microsoft Word, then log in again.
Step 2: Know your versions (scroll to the bottom of this page for directions) and check compatibility. If you are between writing projects, upgrade RefWorks and Write-N-Cite and get to know the new interfaces.
Step 3: Seek help - search the RefWorks Support Pages, make an appointment to meet with a librarian, or search Google.
Most issues with using RefWorks are caused by different versions of software and applications involved. Using the most recent versions of each (RefWorks, Write-N-Cite, and Microsoft Word) should eliminate these issues. If you have been using older versions, the transition might cause some problems, check the links below for specific problems.
Are you using Microsoft Word? There are two apps that connect Word to your RefWorks account. Write-N-Cite works with Word 2010-2016 but is not available for Mac and Word 2016. RefWorks Citation Manager works with Word 2016 for both PC and Mac.
Write-N-Cite does not work without Java. Having the right version of Java installed and enabled is a common issue for Mac users.
Determine your version of RefWorks by where you sign-in or which logos you see (image above).
Versions 15.24 and newer are running 64-bit Office.
If you are using Legacy RefWorks, you likely downloaded Write-N-Cite from refworks.com and have an older version. Find Write-N-Cite for the New RefWorks in the Tools menu.
Are you using a PC or Mac? Troubleshooting Write-N-Cite/RefWorks is the same for all PCs.